Greytip Software Private Limited, Bengaluru
Jul 2022 – Present
Team Lead – Product Implementation (Jul 2025 – Present)
- Lead implementation projects across HR/payroll modules, ensuring timely delivery and customer satisfaction
- Manage and mentor implementation experts for accuracy, compliance, and adoption excellence across customer accounts
- Track implementation milestones to ensure SLAs and TAT adherence across regions and segments
- Collaborate with Solution Architects to validate requirements and support scalable, compliant configurations
- Drive internal UAT readiness and ensure defect-free implementation handovers to CVR and Support teams
- Proactively escalate risks, resolving challenges with solution-oriented approaches and ensuring governance alignment
- Ensure documentation accuracy for configurations, SOPs, and client-facing artefacts for governance
- Monitor performance dashboards, analyse rework trends, and implement corrective actions across projects
- Represent the implementation team in leadership reviews with actionable data-driven insights
- Recommend product or process enhancements based on configuration learnings and customer feedback
Senior Specialist – Product Implementation (Jan 2024 – Jun 2025)
- Spearheaded end-to-end implementation of greytHR platform modules including Core HR, Payroll, Attendance, and Statutory Compliance
- Configured and customized greytHR modules based on client-specific requirements, policies, and business rules
- Designed and implemented automated workflows for leave management, attendance tracking, and payroll processing
- Conducted detailed requirement gathering sessions with clients to understand their HR processes and compliance needs
- Created and maintained system documentation including configuration guides, user manuals, and process flows
- Provided comprehensive training to client teams on greytHR modules, ensuring optimal system utilization
- Executed data migration from legacy systems to greytHR, ensuring data accuracy and integrity
- Troubleshot complex technical issues and provided timely resolution to client queries
- Collaborated with development team to implement client-specific customizations and enhancements
- Managed multiple implementation projects simultaneously while maintaining quality and timelines
- Guided clients on statutory compliance requirements and system configuration for accurate compliance reporting
Specialist – Product Implementation (Jul 2022 – Dec 2023)
- Supported implementation of greytHR modules including Payroll, Attendance, and Core HR for mid-sized client organizations
- Assisted in requirement gathering and configuration under the guidance of senior team members
- Handled data migration tasks ensuring accuracy and consistency during system transitions
- Conducted client training sessions and prepared user documentation for process adoption
- Worked closely with support and product teams to troubleshoot and resolve client-reported issues
- Ensured statutory compliance configurations were implemented correctly in line with client requirements
- Built foundational expertise in HRIS implementation methodologies and client engagement practices